Pre - Conference Training (Optional)

For questions regarding training, please contact:
John Jarnagin
801-617-8328
jjarnagin@cityworks.com

June 25 - 26, 2012
Canyons Grand Summit Conference Center, Park City, Utah

(Monday & Tuesday)

Our pre-conference training courses provide a way to learn more about Cityworks in a relaxed working environment. Training courses are conducted by Azteca Systems staff members who are ready to help you increase your knowledge and understanding of the software. In these sessions, you will work with Cityworks hands-on on a desktop computer provided by Azteca Systems, ask questions, follow along with other training attendees while working through detailed training manuals and discuss real-world applications of Cityworks and other related software.

Classes fill quickly and are offered on a first-come, first-serve basis.

2-Day courses

Registration and payment received by April 1: $995.00
Standard registration after April 1: $1,295.00

1-Day courses

Registration and payment received by April 1: $499.00
Standard registration after April 1: $649.00
Pre-Conference Training registration cutoff date – May 15, 2012

*Pre-conference training must be paid for in advance by end-of-day MAY 15, 2012. Failure to pay in advance will result in cancelled course reservation.

Cityworks Server PLL Administration (2 Days)

Description
This course emphasis is on the setup and management of Cityworks PLL (Permits, Land and Licensing) from a PLL Administrator perspective. The course will cover the configuration of Cityworks PLL permits and cases including user management, permit/case template configuration, workflow setup, fee configuration, custom case data fields, and basic reporting using Crystal Reports. Attendees will also be instructed on the integration points between Cityworks AMS and Cityworks PLL as well as how Cityworks PLL utilizes the GIS. Throughout the course, Azteca’s training staff will share example workflows and data from existing clientele as well as best business practices in Cityworks PLL configuration.

Please note: In preparation for this course, attendees are required to read the July 2010 InPrint magazine article entitled “Forging a New Frontier – Cityworks PLL Delivers Results at Delaware, OH”.

If you are unfamiliar with this publication or do not have a copy of this article you can download it here: Publication

Who Should Attend
New and existing Cityworks PLL Administrators who want to understand the entire PLL configuration workflow and interface

Software Utilized In This Course

• SQL Server 2008
• Cityworks Server PLL
• Cityworks Server AMS
• Cityworks Designer
• Crystal Reports

Cityworks Server AMS Administration (2 Days)

This training covers best practices for the installation, configuration, and implementation of Cityworks Server AMS.

Topics presented in this training include:

• SQL Server database tasks (database creation, roles, users, logins and permissions)
• ODBC set up
• Cityworks Server AMS installation and creation of the Server website
• Securities and permissions
• Designer configuration specific to Server AMS
• Constructing the Cityworks Server AMS environment (creating Inbox, defining roles, adding users, etc.)
• Cityworks Server AMS interface (Inbox, service request, work order, inspections, event layers)

Who Should Attend
New and existing Cityworks Server AMS Administrators and managers who want to understand the complete configuration workflow and interface.

Software Utilized in This Course

• SQL Server 2008
• ODBC
• Database Manager
• Cityworks Designer
• Cityworks Server AMS

Prerequisite
Attendee's need to have a working knowledge of Cityworks Designer core configuration (creating a Cityworks Domain, defining Domain Groups, adding employees, creating service request/work order and inspection templates, etc.) from a previous training or work experience prior to registering for this course. If not, it is highly recommended that you attend a Cityworks Designer Core Configuration web training prior to attending this training or clear it with John Jarnagin: Azteca Systems Inc. Educational Services Manager (jjarnagin@cityworks.com).

Advanced Cityworks Server AMS (1 Day – Monday, June 25)

Description
This advanced training offering is for Cityworks users who have moderate-to-advanced experience with a Cityworks Server AMS implementation performed and a production Server AMS environment configured. Cityworks Server AMS Administrators who want to foster their technical working knowledge and experience with Cityworks Server AMS should attend this training course.

Training topics involved in this course include:

• XML customization (i.e. form layout configuration such as the default fields shown for searches)
• Universal Custom Fields
• IIS configuration
• Advanced ArcGIS Server configuration
  • GIS environment settings (i.e. distributed environments, service settings, hyperthreading and cores)
  • Manipulating the REST cache
  • Troubleshooting both common and abstract issues
  • Concurrent updates of ArcGIS Server service properties Working with cached Map Services (Background and Dynamic)
• Server AMS Configuration
  • Prerequisites and Specifications
  • Security settings
  • Configuration of Cityworks Server AMS outside the installer UI
  • Silverlight and unique 2011.x variables
  • Virtualization and browser settings
  • Resources
  • Cityworks Server AMS
  • Cityworks Designer
  • XML Editor
  • Esri’s ArcGIS Server
  • SQL Server 2008
  • Windows Server 2008 R2 (IIS 7.5)

Who Should Attend
Highly technical and seasoned Cityworks Server AMS users possessing a moderate-to-advanced working knowledge of Cityworks Server AMS.

Software Utilized In This Course

Prerequisite
Attendee's need to have a deep, technical, understanding and working knowledge of Cityworks Server AMS, both from an implementation and administration standpoint, to attend this training. Prior experience in XML, Esri enterprise architecture, and/or server machine configuration would be helpful for attendees, but is not necessarily required.

Cityworks Configuration Using Designer (2 Days)

Description
This course teaches core configuration functionality within Cityworks Designer.

Start from ground zero:

• Create a SQL Server 2008 database and configure the related role, logins, users and permissions
• Build an Open Database Connectivity (ODBC) connection
• Utilize Cityworks Database Manager to build the database table structure for Cityworks.
• Create a new Cityworks domain, domain administrator, domain groups, assign employees to the groups, and assign permissions
• Learn how to customize drop down menus, custom fields and custom field templates.
• Understand how to create service request, work order, and inspection templates.
• Configure Cityworks to interact directly with the geodatabase.

Work in the Cityworks Desktop environment to understand how tasks performed in Cityworks Designer are reflected in impacts Cityworks Desktop. Create service requests, work orders, inspections, event layers and everything in between to become fluid with the Cityworks Desktop interface.

Who Should Attend

• Individuals who will be assisting the Cityworks Domain Administrator perform certain duties within Cityworks Designer
• Cityworks Domain Administrators who have never had formal training on the above topics from Azteca Systems
• New Cityworks Domain Administrators who will be working with Cityworks Designer and Cityworks Desktop
• City/County Administrators who want to understand how to customize workflow for Cityworks Desktop or want to understand the nuts and bolts of Cityworks

Software Utilized In This Course

• SQL Server 2008
• Open Database Connectivity (ODBC )
• Cityworks Database Manager
• Cityworks Designer
• Cityworks Desktop

Introduction to Cityworks Report Engine and Crystal Reports
(1 Day – Monday, June 25)

Description
The focus of this course is on producing concise summary reports with the Cityworks Report Engine and Crystal Reports.

Topics covered in this course include:

• Cityworks Report Engine basics
  • Ad-Hoc Reports, Predefined Reports, Budget Reports
• Crystal Reports basics
  • Crystal Toolbars and basic functionality
• Building simple to basic Crystal reports using the Standard Report Wizard tool.

Attendees will become familiar with the Cityworks table structure, table relationships and the operation of basic Crystal Reports functionality.

Who Should Attend
Beginning Cityworks Report Engine and Crystal Report users who have a minimal understanding of these software products and would like to expand their knowledge.

Software Utilized In This Course

• Cityworks Report Engine
• Crystal Reports Version 2008

Advanced Crystal Reports (1 Day – Tuesday, June 26)

Description
Attendees will become familiar with the Cityworks table structure, table relationships and the advanced operation of Crystal Reports as it relates to Cityworks. Attendees will also work with Crystal Reporting as it relates to Cityworks Server AMS.

Topics visited in this course include:

• Understanding the Cityworks database diagrams and how tables/fields might be related
• Learning what tables/fields to include in a report based upon the desired outcome
• Building eight Crystal Reports, each building upon one another and becoming more complex throughout the training.
  • Single table report
  • Multi table report
  • Sub reports
  • Formulas
  • Conditional Formatting
  • Joins/Relates
  • Parameters
  • Adding a geodatabase feature class into Crystal reports
  • Build a report using the Database Diagrams
• Working with Crystal reporting in Cityworks Server AMS
  • Learning how to add a Crystal Report into Cityworks Server AMS
  • Interact with that same Crystal Report in the Cityworks Server AMS environment.

Who Should Attend
Users who have a moderate understanding of Crystal Reporting and want to increase their reporting perspective in working with Crystal Reports.

Software Utilized In This Course

• Crystal Reporting Software - Version 2008
• Cityworks Server AMS

Cityworks Desktop/Anywhere, AMS & PLL Overview
(1 Day – Tuesday, June 26)

Description
This course will provide an overview of new functionality and configuration changes/additions in Cityworks Desktop/Anywhere, Server AMS, and PLL. The one-day class is designed for Azteca Systems Business Partners who have previously attended the Cityworks Administration Training course.

The course will include an explanation of new functions available in Cityworks Desktop/Anywhere, Server AMS, and PLL. In addition, there will be information regarding changes with the administration of Esri software when supporting Cityworks AMS and PLL. Topics covered for Cityworks Server AMS will include Inbox configuration, XML user account configuration/customization, inspection weights and condition scoring, maintenance scoring, heat maps, and map tools and editing. Topics covered for Cityworks Server PLL will include Public Access, the workflow engine, business licensing, and integration points with AMS. In addition, enhancements and changes with the use and administration of Cityworks Desktop/Anywhere will be covered.

Who Should Attend

• Azteca Systems implementation partners who want to understand new Cityworks functionality and configuration issues prior to assisting clients in implementing it
• Azteca Systems implementation partners who want to understand new Cityworks functionality for sales and marketing purposes

* This course meets the annual training requirement for Azteca Systems business partners.

Prerequisite
Attendees must have previously attended the Cityworks Administration Training course within the last two years.